Refund policy

Refund & Return Policy

At our store, customer satisfaction is important to us. Due to the nature of cosmetics, skincare, and personal care products, returns and exchanges are only accepted under specific conditions.

Return & Exchange Conditions:
You may request a return or exchange if:
- The product received is damaged.
- The product received is incorrect.
- The product has a clear manufacturing defect.
- The request is made within 24 hours of receiving the order.

Non-Returnable Items:
For hygiene and safety reasons, we do not accept returns or exchanges for:
- Opened or used products.
- Products with damaged packaging caused by the customer.
- Cosmetics, skincare, perfumes, or personal care products after opening.
- Products purchased during offers or discounts, unless defective.

Order Inspection:
Please check your order carefully upon delivery. If there is any issue, contact us within 24 hours with clear photos of the product, packaging, and order details.

Refunds:
If your refund request is approved, the refund will be processed using the available refund method agreed with our customer support team.

Shipping Fees:
Shipping fees are non-refundable unless the issue was caused by our store, such as sending the wrong or damaged product.

Order Cancellation:
Orders can be cancelled before shipping. Once the order has been shipped, cancellation may not be available.

For return or refund requests, please contact our customer support team.